Privacy Policy
This Privacy Policy explains how Chows (“we”, “us”, “our”), a restaurant located in Banani, Dhaka, Bangladesh, collects, uses, and protects your information when you interact with our automated assistant on Facebook Messenger through the Chows Facebook page.
1. Who we are
Chows
Plot 6, Road 19/A, Block E, Banani, Dhaka 1212, Bangladesh
Phone: +880 1730-644444
Website: https://chowsbd.com
2. What information we collect
When you message our Facebook page, we receive through Meta’s Messenger Platform: the content of the messages you send to our page; your page-scoped Messenger identifier (an ID that Meta assigns for your conversation with our page, which does not reveal your Facebook password or private profile data); and basic public profile information Meta makes available to pages, such as your name.
We do not ask for and you should not send us passwords, payment card numbers, or national identity numbers via Messenger.
3. How we use your information
Your messages are used to generate automated replies about our restaurant — menu, offers, opening hours, location, and similar customer-service topics. To do this, your message text is processed by our systems and by the AI service providers we use (currently OpenAI and Anthropic) solely to produce a reply. Your messages are not used by us to train AI models. We may also review conversations to improve the quality of the assistant’s answers and to follow up on customer-service issues.
4. Where your information is stored
Conversation data is processed on our own secure servers. Our knowledge base contains only our own published content and past page conversations, stored in a private database that is not publicly accessible.
5. Sharing of information
We do not sell your personal information. We share data only with: Meta Platforms (as the operator of the Messenger service, under its own privacy policy); and the AI service providers named above, strictly to generate replies to your messages. We may disclose information if required by law.
6. Data retention
Conversation records are retained for as long as needed for customer service and quality purposes, and are deleted or anonymized when no longer required.
7. Your rights and data deletion
You may request access to, correction of, or deletion of the conversation data we hold about you at any time. To request deletion, contact us by phone at +880 1730-644444 or through our contact page, telling us the approximate date of your conversation with our page. We will delete the associated conversation data from our systems within 30 days and confirm to you when done. You can also stop the assistant at any time simply by not messaging the page, and you may delete your side of the conversation using Messenger’s own controls.
8. Children
Our Messenger assistant is intended for general audiences and is not directed at children under 13. We do not knowingly collect personal information from children.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available at this address, with the effective date shown at the top.